Privacy Policy
Effective Date: October 2025
This privacy policy for Sidcup Double Glazing ("We", "Us" or "Our") tells you how we may collect, use and share your information when you visit our website https://sidcupdoubleglazing.co.uk/.
We appreciate your decision to use our website https://sidcupdoubleglazing.co.uk/ and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.
What information do we collect about you?
When we collect information, we do so to ensure that you get to experience our service seamlessly. We may collect and process the following personal information:
- Name
- Address
- Telephone number
- Email address
- Property details relevant to quotations or installations
- Payment and invoice information
- Website usage information (such as IP address and cookies)
Sometimes, we also collect sensitive personal information from you, which includes the following:
- Telephone calls may be recorded for quality assurance, staff training, compliance, and security purposes.
How do we collect such information?
We may use any of the following three ways to get information about you.
- The information that you give us
- The information that we automatically collect from you
- Information that we collect from third parties
Before going into the reasons why we collect the information that we do, we want you to understand what the above three terms mean.
a. The information that you give us
When you sign up for an account to use our service/product we will ask you certain questions like your name or email address. These are the information that you give us. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.
b. The information that we automatically collect from you
When you access our service from a device, we may automatically collect information from your device, such as through the use of cookies. You will know more about automatic collection of personal information in the next section.
c. Information that we collect from third parties
These third parties can be data aggregators, online directories, data marketplaces or exchanges, etc from where we may collect information about you.
Cookies and similar technologies
Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your choices on our websites and other information.
For more information about cookies and similar technologies, please visit our cookie policy.
Do not track requests
We respond to "do not track" requests in the following manner:
Some browsers offer a 'Do Not Track' feature. At this time, our website does not respond to Do Not Track signals.
Why do we collect information about you?
We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. We use your information to:
- Provide quotations and glazing services
- Arrange surveys, installations, and repairs
- Process payments and invoices
- Respond to enquiries
- Maintain customer records and warranties
- Improve our website and services
- Meet legal and regulatory obligations
How long do we retain your information?
We only keep personal information for as long as necessary, including:
- Customer records and warranties: up to 10 years
- Enquiries and quotations: up to 2 years
- Financial records: as legally required for tax purposes
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Do we share your information?
We may share your information with third parties in the following ways:
- Sharing with your consent: When you give consent, we may share your information with third parties for the purposes that are mentioned in the consent notification.
- Legal Obligations: We may disclose information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
- For business transfers: We may share your personal information in connection with, or during the course of negotiations regarding merger, sale of business assets, financing or acquisition of all or a part of our business by another entity.
Sale/sharing of information
We do not sell your personal information.
We may share your data with:
- Installation contractors or suppliers where necessary
- Payment providers
- Accountants or professional advisers
- Government or legal authorities if required by law
All third parties are expected to keep your information secure and confidential.
Disclosure of personally sensitive information
We do not disclose personally sensitive information for purposes other than the following:
- To perform services or deliver goods.
- To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
- To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions.
- To ensure safety of natural persons.
- For short-term, transient use, including, but not limited to, non personalised advertising shown as part of a consumer's current interaction with the business.
- To perform services on behalf of the business
- To verify or maintain the quality or safety of a product, service, or device and to improve or upgrade them.
- To collect or process sensitive personal information where such collection or processing is not for the purpose of inferring characteristics about a consumer.
GDPR Disclosures
Automatic processing of data
We do not use any automated processing of the personal information we collect.
Legal basis for the collection
The General Data Protection Regulation requires us to identify and set out the legal basis, or in other words, the legal justification, for processing your personal information. The following are the legal bases on which we process your personal data.
Consent: We may process your personal information for the purposes described in this Privacy Policy with your consent.
Your rights
In accordance with Articles 12 to 23 of the General Data Protection Regulation, the data subject, that is you, has the following rights.
- Right to object to the processing of personal data in certain circumstances. See here for details.
- Right to request access to the data we have collected about you and to receive a copy of it in an accessible format.
- Right to restrict the processing of your personal data for a limited period, under certain circumstances. See here for details.
- Right to rectify or modify personal information that you consider obsolete, incomplete, or inaccurate.
- Right to opt out of automated processing of your personal data.
- Right to erasure of your personal information, also known as the right to be forgotten.
To exercise any of the rights mentioned above, you may use the contact details provided in this Privacy Policy.
Consequences of non-consent
We require your consent to collect information in order to provide our services to you seamlessly. However, you may refuse consent. Please note that refusing consent may have consequences, including limited access to our services and reduced features on the website.
Privacy of children
We do not knowingly provide our services to children. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.
Security of your personal information
We take reasonable measures to ensure that the information we collect from you is stored securely and protected to the best extent possible. However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security. While we use commercially reasonable and appropriate security measures to protect your information, we cannot promise that it will be 100% secure.
Links to other websites or apps
On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.
Changes to this privacy policy
We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.
The privacy policy will be effective from the date it is posted on this page.
Contact us
For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:
Address: 239a Broadway, Bexleyheath, Kent DA6 8DB
Email address: info@sidcupdoubleglazing.co.uk